Stop IT problems from disrupting your business

Increase your business’ work efficiency with Unlimited Remote Support

Is my IT working for or against me?
Secure your fully-funded discovery session today.

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Rapid, unlimited support to streamline your business

Have you been experiencing systems that just don’t work?

  • You can trust us

    All our engineers undergo courses for self-development within their point of specialism.
    Whether this be Cloud solutions, team leading or customer service – we’ll always be trying to up our game to enable us to assist you.

  • One of a kind

    Prompt PC were the first Microsoft Gold partner for Cloud solutions in Staffordshire, catering to small and medium sized businesses. With only a handful in the UK (but thousands of silver or lower partners), you know that you’re in safe and extremely capable hands when you leave your solution to us – get ahead of your competition now.

  • Superb service from experienced engineers

    Your Prompt PC engineers are hand-picked for your success, making sure we only employ the cream of the crop, so you’ll never be let down. We don’t subcontract either – when you’re talking to us, you’re talking to the real Prompt PC.
    This means you can return time and time again to reach the same team!
    We quickly get to know your business and can always recommend the right solutions.

    We also have a dedicated team for research and development. This means you can be sure your business always gets the latest and greatest information and advice.

  • Endless flexibility

    When you take up support with us, you can choose as much or as little as you need. You can even choose different packages for different users within your business – it’s all customisable by you. You’ll never get caught out again when we’re proactively preventing issues with your system.

  • Always just a call away

    Our support packages allow you to call in whenever, during working hours. Whatever query you have, just give us a call, email or IM chat and we can quickly get to work on solving your problem. Our team of experts combine decades of industry relevant experience, meaning you can have peace of mind that your solution is never far away.

  • You never waste your time again

    You’ll notice the effects immediately after you take our unlimited support package, time management in your business will instantly improve. Quite simply, this is because anyone in your team can call for our support as soon as they have a problem. You won’t be charged any more for us to deal with a support call from just one member of staff or numerous.
    No more interrupted workflow due to IT issues!

  • CONSTANT IMPROVEMENT

    We strive to keep up to date with the continuous stream of technological advancements and current topics in IT.
    This means we are always able to give the very best to you and your team.

Our Support Packages


Choose your Plan

COMPARE PACKAGE FEATURES

Know what you own - full asset tracking of computers and software

24/7/365 hourly checks to detect problems before they happen

Qualified and accredited engineers are only a phone call away

Automatic updating to close any security holes in your system

Clear out the clutter and make your machine run faster

Increase productivity by blocking distracting websites

Engineers inform you of any problems identified

Full professional antivirus software supplied

Protect your business from harmful websites

Unlimited remote support to get you quickly up and running

Always have the most up to date programs installed remotely

We will install your replacement PC remotely

We aim to fix the problem the same day

Replacement machines quickly installed with an engineer onsite

Quarterly consultancy visit to help your business grow

Unlimited onsite support for any existing software

We aim to be with you the same day

economy

£15

business

£25

Most Popular

premium

£49

You know we’re doing our job right
when you don’t have to call us.

92% of IT problems are fixed remotely or
in the background, so you can just get on.

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A Face to the Name

Get to know us a little better

    • Andrew Eardley

      Name: Andrew Eardley

      Position: Managing Director

      Microsoft Certified Professional – fully experienced server and Office 365 Gold accredited engineer. A Microsoft Sales Professional and Acronis Certified Engineer. Andrew can resolve any technical issues if required. Provides director level consultancy advising on clients’ IT strategies and developments to move businesses forward smartly.

    • Jean Eardley

      Name: Jean Eardley

      Position: Financial Director

      Responsible for accounts, administration and marketing. Jean has employed her former teaching career skills in this role to ensure the internal admin systems run smoothly and efficiently. She is always just a call away for any customer queries.

    • Jon Elson

      Name: Jon Elson

      Position: Helpdesk Engineer

      Microsoft Certified Professional. Jon is an extremely reliable telephone and remote support engineer. He has extensive knowledge of Office 365 and day-to-day computer problems and most of the time he is the only person you will need to speak to for your problem to be quickly resolved.

    • Simon Cotton

      Name: Simon Cotton

      Position: Field Engineer

      Microsoft Certified Engineer. Providing desktop and server support both in the field and from our offices keeps Simon’s excellent customer service skills employed. He is a key player in rolling out new servers, desktops and Office 365 at clients’ sites.

    • Glenn Evans

      Name: Glenn Evans

      Position: Project Engineer

      Microsoft Certified Professional. Following a 20 year highly successful teaching career in secondary school Maths, Glenn’s extremely logical mind is invaluable in solving problems that go beyond the everyday remit. He will labour quietly in the background to ensure the highest level of customer satisfaction.

    • Connie Floyd

      Name: Connie Floyd

      Position: Accounts and Administration

      Top grade A-Levels. Connie works full-time at Aston Martin and then uses her excellent administrative skills to help us with invoicing and contract renewals. She does a fantastic job in making sure we are kept on our toes in keeping customers updated with their important information too.

    • Matthew Stanyer

      Name: Matthew Stanyer

      Position: Communications Engineer

      An expert in VoIP phone systems and broadband technologies. Currently studying for Microsoft Office 365 exams. Matt’s industry training has been gained from employment in fast-paced technical industries coupled with 12 years armed forces experience as a communications expert. Having undertaken two active military tours of Afghanistan and Cyprus (where he was a key protector of the Pope), has ensured that Matt consistently presents a cool, calm, structured approach to dealing with all customer issues.

    • Callum Bloore

      Name: Callum Bloore

      Position: Apprentice Engineer

      Bright-eyed and bushy-tailed to the working world, Callum certainly brings a fresh and enthusiastic approach to our office. Currently studying for his first professional IT exams. You’ll often find him on the other end of the phone when you give us a call, he always does a great job of making sure your problem is dealt with in the best possible way.

  • Andrew Eardley

    Name: Andrew Eardley

    Position: Managing Director

    Microsoft Certified Professional – fully experienced server and Office 365 Gold accredited engineer. A Microsoft Sales Professional and Acronis Certified Engineer. Andrew can resolve any technical issues if required. Provides director level consultancy advising on clients’ IT strategies and developments to move businesses forward smartly.

  • Jean Eardley

    Name: Jean Eardley

    Position: Financial Director

    Responsible for accounts, administration and marketing. Jean has employed her former teaching career skills in this role to ensure the internal admin systems run smoothly and efficiently. She is always just a call away for any customer queries.

  • Jon Elson

    Name: Jon Elson

    Position: Helpdesk Engineer

    Microsoft Certified Professional. Jon is an extremely reliable telephone and remote support engineer. He has extensive knowledge of Office 365 and day-to-day computer problems and most of the time he is the only person you will need to speak to for your problem to be quickly resolved.

  • Simon Cotton

    Name: Simon Cotton

    Position: Field Engineer

    Microsoft Certified Engineer. Providing desktop and server support both in the field and from our offices keeps Simon’s excellent customer service skills employed. He is a key player in rolling out new servers, desktops and Office 365 at clients’ sites.

  • Glenn Evans

    Name: Glenn Evans

    Position: Project Engineer

    Microsoft Certified Professional. Following a 20 year highly successful teaching career in secondary school Maths, Glenn’s extremely logical mind is invaluable in solving problems that go beyond the everyday remit. He will labour quietly in the background to ensure the highest level of customer satisfaction.

  • James Davies

    Name: James Davies

    Position: Marketing

    Top grade A-Levels in Computing and Design. Currently studying for Microsoft exams. James has a brilliant mix of fantastic written and high level technical skills. He can turn his hand to most jobs, regularly helping with PC upgrades/services as well as writing superb material for our blogs and information articles.

  • Connie Floyd

    Name: Connie Floyd

    Position: Accounts and Administration

    Top grade A-Levels. Connie works full-time at Aston Martin and then uses her excellent administrative skills to help us with invoicing and contract renewals. She does a fantastic job in making sure we are kept on our toes in keeping customers updated with their important information too.

  • Matthew Stanyer

    Name: Matthew Stanyer

    Position: Communications Engineer

    An expert in VoIP phone systems and broadband technologies. Currently studying for Microsoft Office 365 exams. Matt’s industry training has been gained from employment in fast-paced technical industries coupled with 12 years armed forces experience as a communications expert. Having undertaken two active military tours of Afghanistan and Cyprus (where he was a key protector of the Pope), has ensured that Matt consistently presents a cool, calm, structured approach to dealing with all customer issues.

Microsoft Gold Partner
Microsoft Sales Specialist - Desktop SMB
Microsoft Sales Specialist - Office 365
BNI
Staffordshire Chambers of Commerce

Stop your IT pain before
it becomes a problem.

SOLVE YOUR COMPUTER ISSUES NOW