About Prompt PC
How We Started
Prompt PC started business in 1997 when Andrew Eardley took a hard look at where he was going in the ceramics industry as his career path was quickly disappearing with the demise of so many ceramics companies. At the time, Andrew was Works Manager, responsible for all aspects of production for a small technical ceramics company employing over 40 people. He had implemented ISO 9002 and fully understood that IT played a vital role in how successful a business can run.
Having struggled to find an IT provider that understood business and its needs to be cost effective, but fully functional, he developed the skills to provide them himself. Seeing a unique insight into the practical aspects of IT, Andrew decided to form Prompt PC Ltd and since has grown to be one of the largest and longest standing IT support companies in North Staffordshire. Employing all their own staff, this is a family run business with Jean (Andrew’s wife) in charge of all financial systems. Prompt PC strives to nurture you as the customer, as well as its own staff, creating an efficient yet relaxed work environment. Whenever you are in need of assistance, we aspire to give you the best support possible.
Microsoft Certified Professional – fully experienced server and Office 365 Gold accredited engineer. A Microsoft Sales Professional and Acronis Certified Engineer. Andrew can resolve any technical issues if required. Provides director level consultancy advising on clients’ IT strategies and developments to move businesses forward smartly.
Responsible for accounts, administration and marketing. Jean has employed her former teaching career skills in this role to ensure the internal admin systems run smoothly and efficiently. She is always just a call away for any customer queries.
Microsoft Certified Professional. Jon is an extremely reliable telephone and remote support engineer. He has extensive knowledge of Office 365 and day-to-day computer problems and most of the time he is the only person you will need to speak to for your problem to be quickly resolved.
Microsoft Certified Engineer. Providing desktop and server support both in the field and from our offices keeps Simon’s excellent customer service skills employed. He is a key player in rolling out new servers, desktops and Office 365 at clients’ sites.
Microsoft Certified Professional. Following a 20 year highly successful teaching career in secondary school Maths, Glenn’s extremely logical mind is invaluable in solving problems that go beyond the everyday remit. He will labour quietly in the background to ensure the highest level of customer satisfaction.
An expert in VoIP phone systems and broadband technologies. Currently studying for Microsoft Office 365 exams. Matt’s industry training has been gained from employment in fast-paced technical industries coupled with 12 years armed forces experience as a communications expert. Having undertaken two active military tours of Afghanistan and Cyprus (where he was a key protector of the Pope), has ensured that Matt consistently presents a cool, calm, structured approach to dealing with all customer issues.
Marketing and Admin/Accounts
Top grade A-Levels in Computing and Design. Currently studying for Microsoft exams. James has a brilliant mix of fantastic written and high level technical skills. He can turn his hand to most jobs, regularly helping with PC upgrades/services as well as writing superb material for our blogs and information articles.
Accounts and Administration
Top grade A-Levels. Connie works full-time at Aston Martin and then uses her excellent administrative skills to help us with invoicing and contract renewals. She does a fantastic job in making sure we are kept on our toes in keeping customers updated with their important information too.